Complaints and contacting us

If there is a complaint about the way AusIMM has collected, stored or used personal information, this Privacy Policy or you otherwise have any questions or comments about our collection, use or disclosure of personal information, please contact the Privacy Officer via email to compliance@ausimm.com.au or to PO Box 660, Carlton South VIC 3053. Inquiries can be directed to +61 3 9658 6100.

A written complaint must include your contact details, and identify the conduct that is the basis for the complaint. There are no fees for lodging a complaint.

The AusIMM Privacy Officer will endeavour to deal with the complaint and take any steps to resolve the complaint within one month of receiving the complaint. If the complaint cannot be resolved within that period we will write to the complainant setting out the status of the complaint, any further steps needed to be taken and an estimated length of time required to resolve the complaint. We will inform the complainant whether it is considered that any breach of the Privacy Act, GDPR or other local applicable privacy laws has occurred and, if so, the steps being taken to rectify the situation.

If, after giving AusIMM a reasonable opportunity to resolve the complaint, there is no resolution, the matter can be progressed to the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au