Lead has the ability to collect and carry valuable metals such as copper, bismuth, antimony, tin and precious metals for their downstream recovery. Therefore, lead metallurgy is key for the raw material supply that our society demands. Lead smelters, excluding lead-acid battery recyclers, tend to process more complex primary and secondary raw materials, which are mostly processed via the pyrometallurgy route. Accordingly, understanding the slag system of these metallurgical processes is key for the efficient industrial operation and recovery of minor elements. Glencore Nordenham is an integrated lead and zinc smelter in northern Germany with a production of 92 000 t of lead and 164 700 t of zinc in 2022. The lead production line processes complex leadbearing raw materials through the direct smelting process. Firstly, the feed mix is smelted in a Top Submerged Lance (TSL – Ausmelt®) furnace, where a lead bullion containing minor metals and a lead-rich slag are produced. Then, the lead-rich slag from the TSL is tapped (via launder) into a Side- Blown Furnace (SBF), where lead oxide is reduced to produce lead bullion (with minor elements) and discard slag. The lead bullion from both stages is refined to produce lead (>99.9 per cent) and recover the minor elements (Cu, Ag, Au, Sb, Te, Bi etc). This paper reflects the experience of operating the SBF after the first five years of operation and describes its ‘PbO-SiO2-FeOx-CaO-ZnO’ slag system. Firstly, the slag system, the furnace operating region and the potential solid phases present are discussed from a theoretical point of view. This theoretical study has been performed using FactSage™ 8.2 and the database developed by the Pyrosearch group at the University of Queensland, Australia (UQPY). Then, the FactSage™ simulations are compared with industrial slag measurements. Finally, some examples on how the slag knowledge gained at Glencore Nordenham can help the industrial operation of the SBF are discussed.