There are three major human resource management activities
which, depending on how well they are done, impact on the
performance of people and therefore the bottom line. These are: recruitment; training and development; and
performance appraisal. Most sizeable organisations would say they are involved in all
three, but there are many more that would admit that their human
resource management practices are limited to recruitment. If we
concentrate on the organisations that currently undertake all
three, we have to ask, `Are they using different
systems/benchmarks for each activity, or is there congruence
between the activities?'. Our experience is that most
organisations use different systems/benchmarks. The end result
is: one set of criteria to recruit staff; another to identify their training needs; and yet another set of criteria to measure their staff's
Performance.