In an underground mine operated with panel caving and subjected to high stresses, geotechnical events such as collapses or rock bursts are fairly recurrent. Both situations can involve risks for people, considerable production losses and increasing operational costs.This paper discusses an operational methodology for the recovery of the undercutting front carried out at El Teniente mine, which uses panel cave mining with post-undercutting, after the occurrence of severe damage due to a seismic cluster. The main objective of the recovery of the undercutting front is to prevent the spread of the collapse to the production level, risking the operational continuity. The methodology is the result of repairs that were carried out in the year 2014 at the North Reserves sector from El Teniente mine. Its characteristics are an undercutting front of almost 1000 m long, with the presence of relevant structures and faults, high stresses and high seismic activity.The practical implementation of the proposed methodology was successful since it prevented the spread of the damage, completely recovered the undercutting front and avoided production losses during the execution of the repairs. Also, considering the origin of the damage and the operations associated to the subsequent recovery of the undercutting front, in this paper we discuss the main control variables to be measured. These variables should allow any operator and short-term planner to take action in mines operated with conventional panel caving in a complex geotechnical environment.CITATION:Rivera, N, Music, A and Cisternas, C, 2016. Recovery of the undercutting front in a mine with conventional panel caving - case study at North Reserves sector, El Teniente Mine, in Proceedings Seventh International Conference and Exhibition on Mass Mining (MassMin 2016), pp 713-722 (The Australasian Institute of Mining and Metallurgy: Melbourne).